Privacy Policy

Introduction

Pie in the Sky ("we," "us," or "our") is a privately owned vacation rental property located in Seven Devils, Avery County, North Carolina. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website at pieintheskync.com, make a booking, or stay at our property.

By using our website or booking a stay, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

Information You Provide

When you book a stay or contact us, we may collect the following personal information: your name, email address, phone number, mailing address, payment information (processed securely through Stripe — we do not store your full credit card number), the number of guests in your party, and any special requests or messages you send us.

Information Collected Automatically

When you visit our website, our server may automatically collect certain technical information, including your IP address, browser type and version, pages visited and time spent on our site, referring website address, and device type. This information is collected through standard server logs and is used solely to maintain site performance and security.

Cookies

Our website uses essential cookies that are necessary for the site to function properly, such as session management during the booking process. We do not use advertising or tracking cookies, and we do not participate in third-party ad networks.

How We Use Your Information

We use the personal information we collect for the following purposes: to process and confirm your reservation, to communicate with you about your booking (including check-in instructions, house rules, and other stay-related information), to process payments securely through our payment processor, to respond to your inquiries and messages, to comply with applicable laws and regulations including North Carolina tax requirements, and to improve our website and guest experience.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with the following parties and only as necessary:

Payment processor (Stripe): To securely process your payment. Stripe's handling of your payment data is governed by their own privacy policy.

Airbnb: If you book through Airbnb, your information is also governed by Airbnb's privacy policy. Our website syncs calendar availability with Airbnb to prevent double bookings, but this sync does not transfer guest personal information.

Tax authorities: We are required to collect and remit applicable North Carolina state sales tax and Avery County occupancy tax. We may share booking and financial records with state and local tax authorities as required by law.

Legal compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your booking information for as long as necessary to fulfill the purposes described in this policy, and as required by North Carolina record-keeping and tax laws. Financial transaction records are retained for a minimum of three years in accordance with state and federal tax requirements. You may request deletion of your personal information at any time by contacting us, subject to our legal obligations to retain certain records.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL/TLS encryption for all data transmitted between your browser and our server. Payment information is processed through Stripe, a PCI-DSS compliant payment processor, and is never stored on our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

While North Carolina does not currently have a comprehensive consumer data privacy statute equivalent to California's CCPA or Virginia's CDPA, we respect your privacy and offer the following rights to all guests regardless of your state of residence: you may request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal retention requirements), and opt out of any non-essential communications from us.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website and booking services are not directed to children under the age of 18. We do not knowingly collect personal information from children. Reservations must be made by an adult (18 years of age or older). If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

Third-Party Links

Our website may contain links to third-party websites, such as Airbnb, Matterport, and Instagram. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Pie in the Sky
Seven Devils, NC 28604
Avery County, North Carolina
Email: admin@pieintheskync.com